Office Policies

Fees

We are a cash based practice only and all services provided are expected to be paid for in full, at the time of service. This includes Medicare patients.

When you check out and make your payment to us, you will receive a receipt with required codes which you may submit to your insurance company for your own reimbursement. Please understand that we offer many innovative treatments and your insurance company may not pay for all of the treatments you receive in our office.

Our Clinic Director is available to answer your questions about any of our policies or procedures. If you have questions regarding insurance reimbursement, please ask before scheduling your appointment or receiving the service.

Cancellations

There will be no charge for cancellations made at least 48 hours before the time of appointment (72 hours for appointments of one hour or more). Otherwise you will be charged for half of the fee unless your appointment time is filled.

Appointments scheduled for Monday must be cancelled by noon on the preceding Friday. Call the main office to cancel or reschedule an appointment.

Blood Draws

For all blood specimens drawn in our office, there is a handling fee charged that is NOT billable to insurance, nor will your insurance pay for it if you submit the bill yourself.

Links to Other Office Policies

  •  Aging and Illness
  • Autism
  • Allergy and Chemical Sensitivity
  • Caregiver/Family Support and Resources
  • Chelation/Detoxification
  • Children and Teens with Chronic Conditions
  • Chronic Fatigue Syndrome/Myalgic Encephalomyelitis
  • Diet and Nutrition
  • Disability Issues
  • Emergency Preparedness
  • Exercise for Patients with Chronic Illness
  • Fibromyalgia
  • Financial Assistance
  • Lyme Disease
  • Mental Health
  • Mold and Biotoxins
  • Pain
  • Suicide Prevention
  • Thyroid
Resources and Support Groups

Communications

Questions for Your Practitioner

Phone calls, emails, and other communications outside of formal appointments take up a lot of staff time.

Please read the information below to find out which contacts may require a fee, as you may be charged for communications requiring more practitioner attention. Your message will be reviewed by an appropriate staff member within 48 business hours.

In the interim, the following tips may assist you:

Barbara - Medical Assistant to Wayne Anderson ND
Patient Portal

We recommend the use of the GMA PATIENT PORTAL providing secured messages to our staff, including appointments, prescriptions, test results, and patient plans.

Communications to our office with 1-2 simple and clear questions relating to your current medical plan – including medication, treatment plans can be answered quickly at no charge.

*Communications requiring additional consideration will be referred for a 15-minute phone conversation with your practitioner, billed at their usual rate. This enables us to enhance the quality of your medical care, and allows us to devote the necessary amount of time to your requests.

GMA PATIENT PORTAL
Email Policy

Our goal is to give quality medical care to our patients. We find email communication more time consuming, less clear than a short conversation with your practitioner, as well as not a secure way to communicate private health information. We recommend the use of the Patient Portal.

Communications to our office with 1-2 simple and clear questions relating to your current medical plan – including medication, treatment plans can be answered quickly at no charge.

*Communications requiring additional consideration will be referred for a 15-minute phone conversation with your practitioner, billed at their usual rate. This enables us to enhance the quality of your medical care, and allows us to devote the necessary amount of time to your requests.

GMA PATIENT PORTAL
Questions by Phone

*As with email or Portal requests, very simple questions by phone will be answered, but communications requiring additional consideration will be referred for a 15-minute phone conversation with your practitioner, billed at their usual rate.