Written Request Policy
Please use the Patient Portal for secure messaging of your requests. Our goal is to give quality medical care to our patients. We find written communication more time consuming, less clear than a short conversation with your practitioner, as well as not a secure way to communicate private health information if using email. Because of time required to process, only written requests that are received with 1-2 simple, clear questions relating to your current medical plan, such as clarification of medication doses, or treatment clarification, will be accepted and answered without delay. There is no charge for these types of simple requests. Information updates you supply to your practitioner as part of your treatment are also not charged.
Longer, detailed written questions requiring more time and attention will be referred for a 15 minute phone call with your practitioner. This will enable us to enhance the quality of your medical care, and allow us to devote the necessary amount of time to your email requests. This call will be billed at the usual rate.